Refund policy
At Ivory Petals, customer satisfaction is extremely important to us. We strive to provide high-quality crafting and scrapbook supplies that inspire creativity and bring joy to every project.
Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must:
- Be unused and in original condition
- Include original packaging
- Not be damaged, altered, or missing parts due to customer handling
Certain items may not be eligible for return, including:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items damaged through misuse
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days depending on your financial institution.
Original shipping fees are non-refundable unless the item received was defective or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
- A brief explanation of the issue
We will gladly arrange a replacement or refund where applicable.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged or defective
We recommend using a trackable shipping service for all returns.
Order Cancellations
Orders may only be canceled within 12 hours of purchase. Once processing or shipment has begun, cancellations are no longer guaranteed.
Contact Information
If you have questions regarding returns or refunds, please contact us:
IvoryPetals.online
1800 Bowen Rd Nanaimo BC V9S 5W4, Canada
Phone: +1 250 714-6426
Email: support@ivorypetals.online